Ask An Expert

Ask an expert enables customers to PRIVATELY connect with EXPERTS (Store owner) to get direct advice or insights on any questions. When customers submit the form, the information will be sent to the email you set up in Setting. You will check your email and reply to customers manually.

  1. From your Shopify admin, go to Online Store -> Themes.

  2. Find the theme that you want to edit, and then click Customize.

  3. Click Theme settings -> Ask an expert.

Settings
Meaning

Show ask an expert

Toggle to turn on the function to show popup form to send emails to the store, containing the questions from users. Note: An email address identifies an email box to which messages are delivered.

Apply to

Select the store pages to run the function. The options are: All Pages

Product Page

SVG icon

Enter the icon that shows up the popup on clicked. Note: Go to this link find your icon. Find the icon you want, then copy the SVG code and paste it here.

Banner

Select an image instead of the svg icon setting above.

Position right

Specify the spacing of the icon/banner from the right of the viewport.

Padding bottom

Specify the spacing of the icon/banner from the bottom of the viewport.

Header

Enter the text for the popup header.

Title

Enter the text for the popup title.

Description

Enter the text for the popup description.

Text

Enter the text introducing the options below.

Label

Enter the label name for the information radios below.

Infor 1 / Infor 2/ Infor 3

Enter the name for the 3 information radios.

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