Ask An Expert

Ask an expert enables customers to PRIVATELY connect with EXPERTS (Store owner) to get direct advice or insights on any questions. When customers submit the form, the information will be sent to the email you set up in Setting. You will check your email and reply to customers manually.

1. From your Shopify admin, go to Online Store -> Themes.

2. Find the theme that you want to edit, and then click Customize.

3. Click Theme settings -> Ask an expert.

Settings	Meaning
Show ask an expert	Toggle to turn on the function to show popup form to send emails to the store, containing the questions from users. Note: An email address identifies an email box to which messages are delivered.
Apply to	Select the store pages to run the function. The options are: All Pages Product Page
SVG icon	Enter the icon that shows up the popup on clicked. Note: Go to this link find your icon. Find the icon you want, then copy the SVG code and paste it here.
Banner	Select an image instead of the svg icon setting above.
Position right	Specify the spacing of the icon/banner from the right of the viewport.
Padding bottom	Specify the spacing of the icon/banner from the bottom of the viewport.
Header	Enter the text for the popup header.
Title	Enter the text for the popup title.
Description	Enter the text for the popup description.
Text	Enter the text introducing the options below.
Label	Enter the label name for the information radios below.
Infor 1 / Infor 2/ Infor 3	Enter the name for the 3 information radios.