BC Halo Documentation
  • Greeting
  • Theme Support
  • Full Theme Features
  • Installation
    • Installation
  • Header
    • Header Settings
    • Header Style
    • Store Logo
    • Quick Search
    • Dropdown Menu / Mega Menu
  • Footer
    • Service Block
    • Subscribe Block
    • Footer Settings
    • Footer Style
    • Footer Top
    • Payment Icons
  • Home Electronics
    • Main Carousel
    • Marquee Promotion
    • Featured Categories 1
    • Featured Categories 2
    • Product Block 1
    • Special Product
    • Featured Categories 3
    • Product By Tabs
    • Banner With Text
    • Review Block
    • Product Block 2
    • Recent Posts
    • Featured Brands
  • Product Listing Page
    • Common Settings
    • Categories Top Banner
  • Product Detail Page
    • Common Settings
    • Image Dimension
    • Product Reviews
    • Sold In Last
    • Custom Fields
    • Hot Stock
    • Countdown
    • Sizechart
    • Compare Colors
    • Ask An Expert
    • Frequently Bought Together
    • Product Tabs
    • Product Block
    • Recent Viewed Products
  • Product Card
    • Common Settings
    • Product Badges
  • Checkout Page
    • Common Settings
  • Other Pages
    • Blog/Blog Details Page
    • Brands Page
    • Contact Us Page
  • FAQs Page
  • Other Features
    • Preload Screen
    • Newsletter Signup Popup
    • Recently Viewed Popup
    • Calculate Free Shipping
    • Recently Bought Popup
  • Editing Theme Files
    • Intro
    • Accessing Edit Theme Files
    • Editing Theme Files
    • Saving Theme Files
    • Applying New Theme to Storefront
    • Limitations
  • Knowledge Base
  • Changelog
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Theme Support

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Many basic and technical questions are answered in this documentation, so please refer to our Documentation first. Please read it carefully and follow the steps from the top to the bottom. You will find detailed instructions to set up elements in the theme.

Item support includes:

  • Responding to questions or problems regarding the item’s issue and its features.

  • Fixing bugs and reported issues.

  • Providing updated versions to ensure the theme works well.

Item support does NOT include:

  • Item customization & Installation.

  • Setting up your store.

  • The theme is customized without our permission.

  • Support for third party customs/software/plug-ins.

  • Teaching you HTML & CSS etc.

Please open a support ticket at

We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.

MON – FRI: 08.00 AM TO 05.30 PM (GMT+7)

SAT – SUN: CLOSE

We suggest that before you ask for support, read the documentation (included with the downloaded item) to see if that information answers your questions.

Your suggestions are highly appreciated and help us create better products. Thank you.

Halo Team.
https://halosoft.ticksy.com/