# Ask An Expert

**Ask an Expert** enables customers to PRIVATELY connect with EXPERTS (Store owner) to get direct advice or insights on any questions. When customers submit the form, the information will be sent to the email you set up in Setting. You will check your email and reply to customers manually.

![](https://3284033180-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fag3h7ZduRGWlquTgGUHi%2Fuploads%2FnRwBMa1HQCIDG60W3zSH%2F21.gif?alt=media\&token=c1318fcc-2dff-4277-9f17-50242520b974)

![](https://3284033180-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fag3h7ZduRGWlquTgGUHi%2Fuploads%2FuAVLmWh5xpxxCR1VAhTm%2F34.jpg?alt=media\&token=b2f6f6eb-b72e-4f77-9c1b-db4fc9d01af2)

1. From your Shopify admin, go to **Online Store** **->** **Themes**.
2. Find the theme that you want to edit, and then click **Customize**.
3. Click **Theme settings ->** **Ask An Expert.**

![](https://3284033180-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fag3h7ZduRGWlquTgGUHi%2Fuploads%2F9koorvypWmAVqw4Y4qnd%2F35.jpg?alt=media\&token=4e544e05-bf13-4650-b8e8-71d97baf1c54)

| Settings                   | Meaning                                                                                                         |
| -------------------------- | --------------------------------------------------------------------------------------------------------------- |
| Show Ask An Expert?        | Toggle to turn on the function to show popup form to send emails to store, containing the questions from users. |
| Email Address              | Select the store pages to run the function. The options are: All Pages and Product Page.                        |
| Email Address              | Enter the Recipient email address.                                                                              |
| Email Subject Line         | Enter the email subject.                                                                                        |
| Label                      | Enter the label / tag for sent emails.                                                                          |
| Icon                       | Enter the icon that shows up the popup on clicked.                                                              |
| Banner                     | Select an image instead of the svg icon setting above.                                                          |
| Position Right             | Specify the spacing of the icon/banner from the right of the viewport.                                          |
| Padding Bottom             | Specify the spacing of the icon/banner from the bottom of the viewport.                                         |
| Send Question Button       | Select the button style of the send button.                                                                     |
| Header                     | Enter the text for the popup header.                                                                            |
| Title                      | Enter the text for the popup title.                                                                             |
| Description                | Enter the text for the popup description.                                                                       |
| Text                       | Enter the text introducing the options below.                                                                   |
| Label                      | Enter the label name for the information radios below.                                                          |
| Infor 1 / Infor 2/ Infor 3 | Enter the name for the 3 information radios.                                                                    |
