How to enable Ask An Expert on product page?

Ask an expert enables customers to PRIVATELY connect with EXPERTS (Store owner) to get direct advice or insights on any questions. When customers submit the form, the information will be sent to the email you set up in Setting. You will check your email and reply to customers manually.

How to enable Ask An Expert on product page?

  • From your Shopify admin, go to Online Store -> Themes.

  • Find the theme that you want to edit, and then click Customize.

  • Choose Products from the dropdown window.

  • Click Product information -> add Perks block (if not already added).

  • By default, the Block Perk will be added to 3 corresponding functional blocks (Size chart, Color Comparision, Ask An Expert). You can enable or disable them at will by hiding them if you don't want to use them.

    (In this example, we are setting up Ask An Expert)

Ask An Expert Block - Settings Guide

Setting
Type
Description

Text

text

Text content displayed on the popup trigger button

Preset

select

Typography preset (Default, Paragraph, H1-H6, Custom)

Font

select

Font family (Body, Subheading, Heading) — Visible when Preset is Custom

Size

select

Font size (from 10px to 120px) — Visible when Preset is Custom

Line Height

select

Line height (Tight, Normal, Loose) — Visible when Preset is Custom

Letter Spacing

select

Letter spacing (Tight, Normal, Loose) — Visible when Preset is Custom

Case

select

Text case (Default, Uppercase, Capitalize) — Visible when Preset is Custom

Wrap

select

Text wrap style (Pretty, Balance, None) — Visible when Preset is Custom

Color

select

Text color (Text, Heading, Link) — Visible when Preset is not RTE

Button Label

text

Label displayed on the form submit button

Type

select

Submit button style (Default, Outline)

Top

range

Top padding (0-100px)

Bottom

range

Bottom padding (0-100px)

Left

range

Left padding (0-100px)

Right

range

Right padding (0-100px)

How to add content inside the Ask An Expert modal?

All blocks inside the Ask An Expert block will be used as the content displayed in the popup. The supported blocks that can be added here include:

  • Text Block

  • Input Block

  • Text Area Block

  • Radio Block

  • Divider Block

With the blocks shown in the example above, the content will be displayed inside the modal as shown in the image below.

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