Concept Documentation
Open a Store for FREEExclusive OffersServicesResources
  • Exclusive Offers 🔥
  • Greeting + Useful Resources
  • Changelog
  • Overview
    • Full Theme Features
    • Online Store 2.0
      • Color Gradient
      • Dynamic Source
  • Installation
    • Install Theme 🎯
    • Update Theme 🔔
      • Update Theme
      • Theme Update Service
    • Install App
      • Product Review
      • Shopify Search & Discovery
      • Shopify Forms
  • Basic Configuration
    • Customer registration
    • Shipping rates
    • Location
    • Language
    • Payment
    • Currency
    • Navigation
  • Theme Settings
    • General
    • Colors
      • Color schemes
    • Typography
    • Multiple layouts
    • Animations
    • Buttons
    • Variant pills
    • Inputs
    • Product cards
    • Media
    • Dropdowns and pop-ups
    • Drawers
    • Badges
    • Social Media
    • Search behavior
    • Favicon
    • Currency format
    • Cart drawer
    • Login
    • Multitasking bar
    • Preloading screen
    • Custom CSS
  • Header Group
    • Demo & Settings Data
    • Advanced settings
      • Dropdown menu
      • Mega menu
    • Header
    • Announcement bar
      • Announcement
    • Link list
      • Text
      • Menu
    • Countdown Showcase Hero
      • Heading
      • Countdown
      • Button
      • Logo
  • Footer Group
    • Demo & Settings Data
    • Footer
      • Menu
      • Text
      • Email signup
      • Social
    • Footer bottom
  • Section
    • Section on every page
    • Before/after image
    • Blog posts
      • [Block] Tags
      • [Block] Heading
      • [Block] Content
      • [Block] Author
      • [Block] Date
      • [Block] Button
    • Brand list
      • [Block] Brand
    • Carousel images
      • [Block] Slide
    • Category list
      • [Block] Category
    • Category slide
      • [Block] Slide
    • Collapsible collection
      • [Block] Collapsible row
    • Collection banner
      • [Block] Collection
    • Collection video
      • [Block] Video
    • Collection with bundle
      • [Block] Slide
    • Collection with product
      • [Block] Slide
    • Coutdown showcase hero
      • [Block] Heading
      • [Block] Countdown
      • [Block] Button
      • [Block] Logo
    • Collage
      • [Block] Image
      • [Block] Text
    • Collapsible content
      • [Block] Collapsible row
      • [Block] Caption
    • Collection list
      • [Block] Collection
    • Contact form
      • [Block] Heading
      • [Block] Caption
      • [Block] Text
      • [Block] Button
    • Custom tab
      • [Block] Custom tab
    • Custom liquid
    • Double banner
      • [Block] Heading
      • [Block] Button
    • Email signup
      • [Block] Heading
      • [Block] Email form
    • Featured blog post
    • Featured collection
      • [Block] Heading
      • [Block] Information
    • Featured collection tab
      • [Block] Tab
    • Featured images
      • [Block] Image
    • Featured product
      • [Block] Text
      • [Block] Title
      • [Block] Vendor
      • [Block] Price
      • [Block] Information
      • [Block] Inventory status
      • [Block] Countdown
      • [Block] Variant picker
      • [Block] Buy buttons
      • [Block] Description
      • [Block] Custom liquid
      • [Block] Product rating
      • [Block] Icon with text
    • Featured product tab
      • [Block] Tab
    • Icon with text
      • [Block] Icon with text item
    • Image banner
      • [Block] Heading
      • [Block] Text
      • [Block] Button
      • [Block] Link
      • [Block] Countdown
      • [Block] Thumbnail images
      • [Block] Image with text
    • Image gallery
      • [Block] Image
    • Image with collection
    • Image with text
      • [Block] Logo
      • [Block] Subheading
      • [Block] Heading
      • [Block] Text
      • [Block] Navigation
      • [Block] Link
    • Instagram
      • [Block] Image
    • Lookbook
      • [Block] Image
    • Map
    • Marquee
      • [Block] Marquee
    • Multicolumn
      • [Block] Column
      • [Block] Column: Text
    • Multiple options
      • [Block] Options
    • Outstanding reviews
      • [Block] Slide
    • Page
    • Product column
      • [Block] Collection
    • Quotes
      • [Block] Slide
      • [Block] Heading
    • Rich text
      • [Block] Heading
      • [Block] Caption
      • [Block] Text
      • [Block] Buttons
    • Slideshow
      • [Block] Slide
      • [Block] Lookbook
    • Slide banner
      • [Block] Slide
    • Spotlight products
    • Testimonial
      • [Block] Slide
    • Visual hightlight
      • [Block] Slide
    • Video
      • [Block] Heading
      • [Block] Text
      • [Block] Button
      • [Block] Countdown
    • Video with text
      • [Block] Caption
      • [Block] Heading
      • [Block] Text
      • [Block] Button
  • 🔥POPUP GROUP
    • Before you leave
    • Newsletter popup
      • Heading
      • Text
      • Newsletter
    • Recently purchased
    • Toolbar mobile
      • Search
      • Account
      • Cart
      • Wishlist
      • Link
  • Collection
    • Demo & Settings Data
    • Collection
      • Collection banner
      • Product grid
    • Storefront filtering
  • Collection List
    • Collection list page
  • Product
    • Demo & Settings Data
    • Product
    • Product information
      • Text
      • Title
      • Vendor
      • Price
      • Positive vibes bundle
      • Information
      • Inventory status
      • Countdown
      • Variant picker
      • Buy buttons
      • Description
      • Custom liquid
      • Collapsible row
      • Pop-up
      • Drawer
      • Product rating
      • Complementary products
      • Icon with text
      • Trust badge
      • Ask an expert
      • Size chart
    • Product recommendations
    • Pre-order product
    • Local pickup
  • Blogs
    • Demo & Settings Data
    • Blogs page
    • Blog posts
      • Side block: Products form collection
      • Side block: Collections list
      • Side block: Brands list
      • Side block: Posts list
      • Side block: Tags list
      • Side block: Image
      • Side block: Text
  • Article
    • Demo & Settings Data
    • Article page
    • Blog post
      • Featured image
      • Title
      • Rich text
      • Textarea
      • Image with text
      • Content
      • Lookbook
      • Quote
      • Tag
      • Side block: Products form collection
      • Side block: Collections list
      • Side block: Brands list
      • Side block: Posts list
      • Side block: Tags list
      • Side block: Image
      • Side block: Text
    • Comment
  • Cart
    • How to set up sections for Cart Page?
    • Items
  • Pages
    • How to create a page?
    • Default page
  • Other pages
    • Search page
    • Password page
      • Heading
      • Paragraph
      • Email form
    • 404 page
    • Knowledge base
      • Getting started in Shopify
      • Shopify help center
      • Shopify developers platform
    • FAQs
  • Theme Support
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Theme Support

PreviousFAQs

Last updated 9 months ago

Many basic and technical questions are answered in this documentation, so please refer to our Documentation first. Please read it carefully and follow the steps from the top to the bottom. You will find detailed instructions to set up elements in the theme.

Item support includes:

  • Responding to questions or problems regarding the item’s issue and its features.

  • Fixing bugs and reported issues.

  • Providing updated versions to ensure the theme works well.

Item support does NOT include:

  • Item customization & Installation.

  • Setting up your store.

  • The theme is customized without our permission.

  • Support for third party customs/software/plug-ins.

  • Teaching you HTML & CSS etc.

Please open a support ticket at

We will try our best to reply to your emails as soon as possible. However, we will prioritize email regarding Theme features and issues.

  • We will reply to your email regarding theme features and issues within 24 hours.

  • Regarding emails about template customization, we will reply you within 48 hours (but normally much sooner).

  • Based on the native of the issues/ requests/ questions, it might require more time. In addition, we don't work on the weekend.

Your suggestions are highly appreciated and help us create better products. Thank you.

HaloThemes Team

https://halosoft.ticksy.com/