# Theme Support

Many basic and technical questions are answered in this documentation, so please refer to our Documentation first. Please read it carefully and follow the steps from the top to the bottom. You will find detailed instructions to set up elements in the theme.

**Item support includes:**

* Responding to questions or problems regarding the item’s issue and its features.
* Fixing bugs and reported issues.
* Providing updated versions to ensure the theme works well.

**Item support does NOT include:**

* Item customization & Installation.
* Setting up your store.
* The theme is customized without our permission.
* Support for third party customs/software/plug-ins.
* Teaching you HTML & CSS etc.

Please open a support ticket at [https://halosoft.ticksy.com/](https://halosoft.ticksy.com/)

**We will try our best to reply to your emails as soon as possible. However, we will prioritize email regarding Theme features and issues.**

* We will reply your email regarding theme features and issues **within 24 hours**.
* Regarding emails about template customization, we will reply you **within 48 hours** (but normally much sooner).
* Based on the native of the issues/ requests/ questions, it might require more time. In addition, we don't work on the weekend.

![](https://3875480980-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8KVBTL14Wsr30Mq5W8PK%2Fuploads%2F051ZlojUdiv6x2VqRFw0%2Flove-our-work.png?alt=media\&token=3e078cf2-9426-4204-9efa-b0d773bb5efb)

Your suggestions are highly appreciated and help us create better products.\
Thank you.

[Halo Team.](https://1.envato.market/qnNyjL)
