# Theme Support

Many basic and technical questions are answered in this documentation, so please refer to our Documentation first. Please read it carefully and follow the steps from the top to the bottom. You will find detailed instructions to set up elements in the theme.

**Item support includes:**

* Responding to questions or problems regarding the item’s issue and its features.
* Fixing bugs and reported issues.
* Providing updated versions to ensure the theme works well.

**Item support does NOT include:**

* Item customization & Installation.
* Setting up your store.
* The theme is customized without our permission.
* Support for third party customs/software/plug-ins.
* Teaching you HTML & CSS etc.

Please open a support ticket at [https://halosoft.ticksy.com/](https://halosoft.ticksy.com/)

**We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.**

MON – FRI: 08.00 AM TO 05.30 PM (GMT+7)

SAT – SUN: CLOSE

We suggest that before you ask for support, read the documentation (included with the downloaded item) to see if that information answers your questions.

![](https://content.gitbook.com/content/qscUgPkTIpsIESKMa0Of/blobs/DdeaLXLglqW0N2ssWhGw/love-our-work.png)

Your suggestions are highly appreciated and help us create better products.\
Thank you.

[Halo Team.](https://1.envato.market/qnNyjL)
